Inside Our Appraisal Cases | Don’t Get Lowballed
Real results

Examples from some of our recent appraisal cases.

What you’ll find here

We’ve included the insurance company’s original valuation, what we found and challenged, how negotiations unfolded, and the final agreed value.

7 detailed casesMore results below
From the case files

A closer look at seven cases.

Case file / 01Wrong model and automatic-transmission comparisons

2006 Porsche 911 Carrera 4 Cabriolet

Allstate · AWD · 6-speed manual · 59,145 miles

The first report missed the Carrera 4, and three of four comparison cars were automatics.

Appraisal result
Insurer’s original ACV
$45,923.24
Final ACV
$52,500
Increase in vehicle value
+$6,576.76
Where we started

Allstate’s updated offer was $45,923.24. During the appraisal, the other appraiser initially worked from the base Cabriolet designation. We supplied a VIN decode and photos of the Carrera 4 badging to establish that this was the all-wheel-drive model. The appraiser acknowledged the discrepancy and revised the report.

What we found and challenged

The revised appraisal came in at $48,635, with an offer of $50,000. We then examined the four comparable 911s and found three had automatic transmissions. One advertised as a manual was actually an automatic when we checked the dealer listing. We sent that listing and explained why the six-speed manual mattered in this market. The appraiser replaced all four comparisons with manuals and increased the offer to $52,000.

How the negotiation ended

We also questioned a comparable entered as a $38,000 sale that was being advertised at $52,995, and challenged the use of a lower guidebook figure alongside market comparisons. The other appraiser defended the older sale figure, but eventually raised the offer again to $52,500. We agreed at that amount.

Case file / 02Adjustment math, dealer fees, and a disputed listing

2018 Honda CR-V EX-L

USAA · 1.5L turbo · FWD · 174,817 miles

We checked the calculations and tracked down the same comparison vehicle across multiple websites.

Appraisal result
Insurer’s original ACV
$11,053
Final ACV
$13,500
Increase in vehicle value
+$2,447
Where we started

USAA originally valued this high-mileage CR-V at $11,053. The opposing appraiser’s report came in at $12,062 using two comparison vehicles. We checked the arithmetic and found that the adjusted prices did not line up with the reported figures. Even the average of those two adjusted vehicles was higher than the appraiser’s conclusion.

What we found and challenged

We proposed $13,700, and the opposing appraiser moved to $13,216.33. The next objection was that our comparison prices included dealer fees. We broke out the advertised price and fees for each vehicle to show how we had accounted for them. We also supplied a JD Power clean-retail reference of $13,725.

How the negotiation ended

The remaining dispute centered on one vehicle the opposing appraiser said was advertised for $12,459 and later less than $12,000. We checked the appraiser’s own link and found it listed for $15,269, then located the same vehicle on other major listing sites at similarly higher prices. After we provided the listings, the opposing appraiser agreed to our revised $13,500 proposal.

Case file / 03Gasoline comparison for a diesel truck

2023 Chevrolet Silverado 2500HD LT Duramax

Progressive · 4WD · 6.6L diesel · 61,235 miles

The comparison trucks did not account for the Duramax engine and factory options.

Appraisal result
Insurer’s original ACV
$45,492.34
Final ACV
$49,250
Increase in vehicle value
+$3,757.66
Where we started

Progressive’s original ACV was $45,492.34. Its appointed appraiser proposed $46,179.24. We examined the three comparison trucks against the subject’s factory window sticker. One was gasoline-powered, although the subject had the Duramax diesel, a $9,890 factory option. The other two had substantially less equipment than the subject’s $19,285 in installed options.

What we found and challenged

We sent the window sticker and equipment comparisons, pointing out the engine mismatch and the differences in packages and options. The opposing appraiser raised the proposed value to $48,229.12. That was movement, but the revised position did not explain how the gasoline comparison and equipment gaps had been addressed.

How the negotiation ended

We continued the discussion with a JD Power clean-retail figure of $52,650 and documentation that the truck had been purchased for approximately $49,500 just six days before the loss. We countered at $49,250, and the appraisers reached agreement at that figure.

Case file / 04The opposing appraiser had not been told it was a GTS

2014 Porsche Cayenne GTS

State Farm · 4.8L V8 · AWD · 110,648 miles

Identifying the exact model prompted a revised appraisal and two higher offers.

Appraisal result
Insurer’s original ACV
$20,813
Final ACV
$22,500
Increase in vehicle value
+$1,687
Where we started

State Farm’s documented valuation was $20,813. We submitted our appraisal at $24,621, identifying the vehicle as a Cayenne GTS with its V8 engine and all-wheel drive. The opposing appraiser responded that State Farm had not identified the vehicle as a GTS V8 AWD and that the report would need to be redone.

What we found and challenged

After revisiting the vehicle identification, the opposing appraiser stated a valuation of $21,000 and offered $22,000. Our research considered the GTS configuration and comparable market vehicles rather than relying only on guidebook values, several of which were below the insurer’s original offer.

How the negotiation ended

We proposed $22,810. The opposing appraiser increased the offer to $22,500, and we reached agreement there.

Case file / 05Replacement engine and turbocharger

2019 Audi A6 55 Premium quattro

GEICO · 3.0L turbo V6 · AWD · 54,403 miles

We documented a major dealer repair and challenged a $260 adjustment for the replacement drivetrain components.

Appraisal result
Insurer’s original ACV
$22,476
Final ACV
$26,100
Increase in vehicle value
+$3,624
Where we started

This Audi had received a factory replacement long block and turbocharger from an Audi dealer at 43,446 miles, approximately 11,000 miles before the loss. GEICO valued the car at $22,476. We prepared a $27,237 appraisal and included the dealer repair order and a $1,000 adjustment for the relatively recent replacement.

What we found and challenged

The opposing appraiser returned a valuation of $25,269.35, allowing only $260 for the replacement engine. We pointed out that the documented work covered both the long block and turbocharger. We also showed that our adjusted comparison vehicles averaged $26,237 even before any additional allowance for the repair. A JD Power clean-retail reference was $26,875.

How the negotiation ended

We proposed $26,500. The opposing appraiser increased the position to $26,100, and we agreed on that value.

Case file / 06High-output diesel versus standard-output trucks

2019 Ram 3500 Big Horn HO Cummins

State Farm · 4WD · AISIN transmission · 72,500 miles

We retrieved the factory window stickers for the opposing comparison vehicles.

Appraisal result
Insurer’s original ACV
$41,085
Final ACV
$46,356
Increase in vehicle value
+$5,271
Where we started

State Farm valued this Ram 3500 at $41,085. Our appraisal was $49,523, while the opposing appraiser’s reported position was $44,740. The subject had the high-output Cummins diesel paired with the AISIN transmission and an original window sticker of $67,485.

What we found and challenged

We pulled window stickers for the trucks used in the opposing report. Three of four had original sticker prices between $59,650 and $64,160, and most had the standard-output engine configuration. We presented the differences in factory equipment, including the approximately $2,700 powertrain price difference, rather than treating all Big Horn diesels as interchangeable.

How the negotiation ended

Following that equipment review, the opposing appraiser increased the proposed ACV to $46,356. We reached agreement at that amount.

Case file / 07An unsupported $500 dealer-ready deduction

2022 Lexus ES 300h Luxury

Progressive · Hybrid · FWD · 49,218 miles

The opposing appraiser’s own adjusted comparables supported a higher number before an extra deduction.

Appraisal result
Insurer’s original ACV
$33,013
Final ACV
$36,691.66
Increase in vehicle value
+$3,678.66
Where we started

Progressive’s original value was $33,013. Our appraisal was $37,158. When the opposing report arrived, it used our $0.12-per-mile mileage adjustment and calculated two adjusted comparison values averaging $36,691.66. The opposing appraiser then subtracted $500 as a dealer-ready adjustment, arriving at $36,191.66.

What we found and challenged

We challenged the blanket deduction. The subject was documented in excellent condition with new tires, and our comparison prices had already been normalized for dealer fees. Neither opposing comparison was the Luxury trim. We asked the appraiser to use the average of the adjusted comparables without the additional $500 reduction.

How the negotiation ended

The opposing appraiser agreed to $36,691.66, exactly the average of the two adjusted comparisons before that deduction.

More completed cases

More recent results.

Additional examples across different vehicles and insurers.

VehicleInsurerOriginal ACVFinal ACVIncrease
2016 Lexus GS FState Farm$47,708$62,597+$14,889
2018 Chevrolet Camaro ZL1State Farm$57,784$66,875+$9,091
2008 Lexus LX 570Liberty Mutual$15,198$19,350+$4,152
2008 Lexus ES 350GEICO$4,969$7,400+$2,431
2025 Ford Expedition MAX PlatinumState Farm$71,959$82,313+$10,354
2024 Chevrolet TrailBlazer ActivEncompass$18,176$26,000+$7,824
2015 Chevrolet Corvette Stingray Z51Progressive$39,486$44,500+$5,014
2018 GMC Sierra 2500HD SLTState Farm$40,616$49,601+$8,985
2023 GMC Yukon Denali dieselState Farm$48,681$58,500+$9,819
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